Refund policy

Returns & Exchanges

We stand behind the gear we sell and want you to feel good about what you take home. If something isn’t right, we’ll do our best to make it right within the guidelines below.

Return Eligibility

To be eligible for a return or exchange:

  • Items must be unused and in new condition
  • All tags must be attached and intact
  • Items must include original packaging, manuals, and accessories
  • Footwear must be unworn, with no wear on soles or treads
  • Swimwear must be returned with the original protective liner in place and intact
  • A receipt or proof of purchase is required

Items that show signs of use, wear, or are missing components cannot be accepted.

In-Store Purchases

  • Returns are accepted within 30 days of purchase
  • With a receipt: refunded to your original form of payment
  • Without a receipt: issued as store credit

Some large items may be subject to a restocking fee.

Online Orders

  • Returns are accepted within 30 days of delivery
  • Items must meet the return eligibility requirements above

Returns can be shipped to:

USPS
Coontail
PO Box 351
Boulder Junction, WI 54512

UPS / FedEx
Coontail
5466 Park St.
Boulder Junction, WI 54512

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Hard Goods (Boats, Bikes & Equipment)

Certain equipment follows a more specific return policy due to its size, use, and setup.

This includes items such as bikes, canoes, kayaks, paddle boards, water skis, wakeboards, wakesurf boards, e-foils, foils, and similar equipment.

Return Requirements for Hard Goods

Hard goods must meet all of the following:

  • Unused
  • Unmodified (no parts installed, removed, or altered)
  • Standard stock item (not a special order)

If any of these conditions are not met, the item is considered final sale.

Additional Notes

  • Special order items are final sale
  • Any item that has been built, customized, or adjusted is final sale

Defective or Incorrect Items

If you receive something that’s defective or not what you ordered, please reach out to us as soon as possible.

  • We’ll work with you to repair, replace, or refund the item
  • We’ll cover any return shipping costs in these cases
  • Photos and a brief description help us resolve things quickly

We stand behind the brands we carry and will advocate for you when there’s a legitimate issue.

Final Sale Items

The following are not eligible for return:

  • Hard goods that do not meet return requirements above
  • Special order items
  • Items that have been used, worn, or damaged
  • Items missing tags, packaging, or components

We know not every situation fits neatly into a policy. If something comes up, stop in or reach out — we’ll do our best to work with you.